All Graboman guarantees
Date of Last Revision: December 13, 2017
Graboman products are covered by the following guarantees:
DOA Product Guarantee – If your product arrives damaged, is not working or is not as described, please contact us within 14 days after receiving it. We can arrange a full refund or a reshipment of your order.
Product Warranty – You will be covered by our product warranty if the product you purchased from Graboman has some quality issues within its warranty period. Each product has a specific time frame and we will be glad to provide you with more details if you can not find this information on its page.
Return To Us – If you are not satisfied with your purchase, you can return its content to us within 14 days after its delivery date. Please ensure that the item is in good conditions and we will arrange a refund of the price you paid minus the shipping fees after receiving it. For hygiene reasons, certain types of adult and clothing products can not be returned if they have been opened and/or used. Please contact us to receive returning instructions.
Registration Terms – Customers should be responsible for entering a correct and complete shipping address. Please do not hesitate to contact us once you realize that your address is not the one you wanted to select. We will not be able to change it after your order has been shipped.
Spare Parts/Repair Service – If the product you received is defective or not working, you can contact us to have the whole item or its spare parts repaired. Please note that if the damage is caused by an incorrect or improper use, you might be charged a certain fee for this service.
Please do not hesitate to contact us to submit your query.
PayPal transactions are also covered by PayPal’s buyer protection.
Discover here what is not covered by our warranties.
DOA Product Guarantee Procedure Explained
1. Within 14 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.
2. We will review the claim and contact you if we need more information.
3.If Approved, we will refund or resend the item, you may also be asked to return the product.
Will I need to send the item back to Graboman?
Only high value products need to be returned. High value is determined by our service team and is usually an item around $70 or more. If it is not high value then you do not need to return it and can keep the faulty product.
If we ask you to return the product we will discuss with you the most cost effective way to return ship it to us and give you full instructions including our address. You will receive your full/partial refund once we have received and checked the product.
Where do I send returns?
All products must be returned to the warehouse they were dispatched from.
Products ordered from our Europe and USA overseas warehouses must be returned back to the related overseas warehouse.
Products ordered from our Chinese CN warehouse must be returned back to the CN warehouse.
Product warranty claims
This covers you for quality issues within the warranty period. Every product has a specific warranty period. If it is not stated in the product listing, contact us. The procedure is listed below.
1. Make a video or photo showing the issue and send it to us from here.
2. We will contact you for more information or give you a response about your claim within 2 Business days.
3. If it is covered under our Guarantee; you will likely be asked to return the product to us. Responsibility for the payment of shipping charges is determined on a case by case basis.
Find out what’s not covered by Warranty here
If you want to cancel an order after paying for it, it is still possible to cancel it 24 hours after it has been placed and until when it has been shipped. Please contact us as soon as possible.
If the order is in an early processing stage, you can still cancel it and request a refund.
An order can not be canceled after it has been shipped. If you are not satisfied with your purchase within 14 days after receiving it, you are protected by our Return Policy.